Occasionally, Facebook's permission settings can become misconfigured, causing connectivity issues. To resolve this, we have identified the following workarounds to help you connect your accounts:
Missing Facebook Page
Missing Business Instagram account
Missing Facebook Page
- Remove the Business Integrations for Ripl in your Facebook settings by following the steps below.
Mobile:
a. Open your Facebook app
b. Select the "More" button (three-line icon) in the bottom right corner
c. Select "Settings & Privacy," then "Settings" (it is near the bottom)
d. This should lead to a new window.
e. Go to "Business Integrations," and remove Ripl
Computer:
a. Go to www.facebook.com and make sure you're logged into the account that is connected in Ripl
b. Click the small down arrow in the upper right corner, then "Settings"
c. On the left-hand menu, click "Business Integrations"
d. Remove Ripl - Return to the Ripl app and tap "Refresh" or "Connect" next to Facebook and then "Connect" next to Facebook Page. On this step, you'll be asked which Page you want to connect to the Ripl app. It is essential that you select "All Pages" here. If you do not, any new pages will not be automatically authorized with Ripl.
NOTE: A checkmark signifies that all are selected, while the dash signifies that only some are connected.
- Once done, click on "Connect" next to Facebook Pages and you should see the missing Facebook Page there!
Missing Business Instagram account
- Remove the Business Integrations for Ripl in your Facebook settings by following the steps below.
Mobile:
a. Open your Facebook app
b. Select the "More" button (three-line icon) in the bottom right corner
c. Select "Settings & Privacy," then "Settings" (it is near the bottom)
d. This should lead to a new window.
e. Go to "Business Integrations," and remove Ripl
Computer:
a. Go to www.facebook.com and make sure you're logged into the account that is connected in Ripl
b. Click the small down arrow in the upper right corner, then "Settings"
c. On the left-hand menu, click "Business Integrations"
d. Remove Ripl - Return to the Ripl app and tap "Refresh" or "Connect" next to Facebook and then "Connect" next to Business Instagram. On this step, you'll be asked which Business Instagram you want to connect to the Ripl app and then click Next.
- On this step, you'll be asked which Page AND which Instagram Business you want to connect to the Ripl app. It is essential that you select "All Pages" and "All Business Instagram Accounts" here so that if anytime in the future you add a Facebook page or Instagram account, it will still appear.
NOTE: A checkmark signifies that all are selected, while the dash signifies that only some are connected.
- Once done, click on "Connect" next to Instagram Business and you should see the missing Instagram Business there!
